EMOVON KELLY OROBOSA

Managed comprehensive financial data entry and provided critical customer service support, ensuring operational efficiency and client satisfaction for a leading microfinance institution.

• Accurately posted and reconciled daily financial transactions via Oracle FLEXCUBE, maintaining 99.9% dataintegrity and supporting seamless branch operations
• Generated weekly and monthly performance reports for the branch, providing actionable insights that informed strategic decision-making and operational improvements.
• Resolved an average of 50+ customer inquiries and account-related issues daily across multiple channels with a 95% satisfaction rate through effective problem-solving and communication.
• Streamlined the processing of 100+ ATM card orders weekly and resolved 20+ daily disputes from ATM, POS, E-Channels and chargeback claims from various alternate delivery channels, reducing escalation time by 30% andimproving service delivery efficiency.
• Ensured 99% uptime of all computer equipment in the branch through proactive maintenance and troubleshooting, minimizing operational disruptions and enhancing productivity.

Drove client and savings mobilization initiatives, significantly expanding market reach and promoting financial products/services for a growing microfinance bank.

• Mobilized over 500 new clients, contributing to a 10% growth in the bank's customer base.
• Successfully generated NGN 5,000,000+ in new savings deposits through targeted campaigns and direct client engagement, exceeding targets by 15%.
• Executed market sensitization campaigns that increased brand awareness by 20% in key target communities, fostering stronger client relationships.
• Promoted a diverse portfolio of company products and services, resulting in a 5% increase in product adoption rates among new and existing clients.

Gained practical experience in electrical engineering operations and maintenance through an industrial training attachment within a government ministry.

• Assisted senior engineers in the maintenance and repair of electrical systems, contributing to the operational efficiency of departmental infrastructure.
• Participated in on-site inspections and troubleshooting activities, applying theoretical knowledge to real-world electrical challenges.
• Supported the electrical department in documentation and inventory management, ensuring accurate record-keeping for equipment and supplies.